Introduction

Hotel Dynasty recognize the importance of protecting the privacy of individual-specific information collected about guests, callers to our central reservation centers, visitors to our Web sites, and members participating in our Programs. We have adopted this guest Privacy Policy to guide how we utilize information about our guests. This Policy will evolve and change as we continue to study privacy issues.

Application

This policy applies to Loyalty Program activities in India only. We do not accept the jurisdiction of any other laws over the above. This policy also applies only to our guests. We have a separate policy governing any internet sites or extranet sites accessible only to the Franchisees and or Brands.

Purpose

Our purpose in establishing this policy is to balance our legitimate business interests in collecting and using Information with our guests reasonable expectations of privacy. Our intent is to bring you offers and discounts that we believe are relevant to your interests. We believe that our guests benefit from promotional activity based on guest Information employed to market goods and services offered by and through us and our other affiliates and business units.

Security


We collect Information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legal obligations. We safeguard our guests personally identifiable information by using industry standard practices. Although "guaranteed security" does not exist either on or off the Internet, we make commercially reasonable efforts to make our collection of such information consistent with all applicable laws and regulations. Currently, our Web sites utilize a variety of different security measures designed to protect personally identifiable information from unauthorized access by users both inside and outside. This protects confidential information - such as credit card numbers, online forms, and financial data - from loss, misuse, interception and hacking. We take commercially reasonable efforts to create and maintain "fire walls" and other appropriate safeguards to ensure that to the extent we control the Information, the Information is used only as authorized by us and consistent with this Policy, and that the Information is not improperly altered or destroyed. Our privacy protection practices help us to maintain accurate, timely, complete and relevant information for our business purposes. Our communication system, software and database practices have been designed to aid us in supporting authenticity, integrity and confidentiality. Although we use commercially reasonable efforts to maintain data security when data is transmitted through third party communication service providers, we do not warrant the security of data during such transmission. Third party Web sites that are accessed through links, banners and other means of electronic connection on our Web sites have separate privacy and data collection practices, and security measures. We have no control over these third party Web sites and no responsibility or liability for the practices, policies and security measures implemented by third parties on their Web sites. These third party Web sites have content, advertising, banners, links, sponsors, partners and connections over which we have no control and no responsibility. We encourage you to contact these third parties to ask questions about their terms of use, privacy practices, policies and security measures before disclosing personal information on linked Web sites. We do not endorse or approve the content, terms of use, privacy policy, advertising or sponsors of any linked Web site. Please click on this link Feedback or Opt out to give us your feedback about this Policy or opt out of further communications from us.

The Internet

On our website we do not collect personally identifiable information from guests unless they provide it to us voluntarily and knowingly. When you reserve a room with us we will capture information such as name, address, telephone number, e-mail address, and credit card number to process your reservation. The primary purpose of capturing your e-mail address when you make a reservation with us is to send you a reservation confirmation. The confirmation may contain additional offers that we believe may be of interest to you, based on the information you provide to us. If you have consented to be put on our e-mail lists, we may contact you via e-mail from time to time. You will always be provided with a way to opt-out of future e-mailings. However we will continue to send e-mails to confirm your reservations. Like many other Internet sites, we automatically collect certain non-personal information regarding our guests, such as software client information (for example, IP addresses, browser versions and operating systems) and aggregate information (for example, number of pages accessed) in order to analyze Web traffic and usage trends, and to enable us to tailor content and services to provide a better fit to our guests' needs. Information of this nature does not pertain to your specific identity and is not associated with your personal information. Our Web sites have hyperlinks that connect the guest to other Web sites, some of which are not affiliated with or controlled by us. Once you leave our Web sites, each new Web site you visit may have its own privacy policy and terms of use. Your interaction with these sites will not be governed by this policy or the terms of use of our Web sites. Access to and use of such linked Web sites through links provided on this Web site is governed by the privacy policies and terms of use and policies of those Web sites.

Cookies


We may place a "cookie" on your web browser. A cookie is a very small text file that is sent to a guests browser from a web server and stored on the guests computer hard drive. It assigns the computer a unique identifier. The cookie stores information on your hard drive so we can communicate with you more efficiently, respond to you based on prior sessions at which you provided information about you or your preferences to us and understand what you prefer to view on our Web sites. We do not use cookies to store passwords or credit card information. Cookies do not tell us your individual identity unless you have chosen to provide it to us. Your browser may be set to allow you to be notified when a cookie is to be placed on your browser, decline the cookie or delete cookies that have been placed on your browser. Some functions of our Web sites may not work or may work slowly if a cookie is refused. Our Web site uses third party service providers to serve and host our advertisements. These third parties may place cookies on your computer if you click on or access the advertising. The third party cookies are used to track whether the site was accessed from the advertisement. The cookies generated from the advertisements do not contain personally identifiable information. We do not control these cookies and they may not follow the rules we have set for our own cookies. We and our third party ad server also use invisible pixels, sometimes called web beacons, on our Web site to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without the use of a guest's personally identifiable information. This information may be used to improve marketing programs and content and to target our Internet advertisements on our site and other Web sites. For more information about our third party ad server, or to learn your choices about not having this non-personal information used to serve ads to you, please read a brief overview of our third party ad server's Privacy Policy.

The Information We Collect

If you make a reservation through our central reservation center or through our Website or if you join one of our Loyalty Programs, we will collect and store your name, address and other basic information about you for the purpose of reserving the hotel accommodations or making the Loyalty Program benefits available to you. If you make a hotel reservation directly with a Brand Franchisee, state law in many states requires the hotel operator to collect and retain your name, address, telephone number and other basic information solicited on the hotel registration card and make it available to law enforcement officers. Our hotel operators send this information, as well as e-mail address and transaction detail to our enterprise data warehouse or other data storage facility for collection and storage. In addition, we obtain personally identifiable information from third party sources that are obligated to comply with applicable privacy laws and append it to the information maintained in the Data Warehouse about you. Credit card numbers used for payment or guarantee are automatically encrypted in our Data Warehouse so that they cannot be easily accessed. We do not collect Social Security or driver's license numbers from guests.

Reservations

When a guest calls our reservation centers or contact us via the Internet, fax or other means about hotel reservations, we need certain information such as name, address and telephone number to respond to the inquiry and to make the reservation. This information is sent to the hotel where the reservation is also recorded. A credit card number is necessary to guarantee the reservation past a certain time. The franchisee will charge the credit card account of a guest who fails to arrive and fails to cancel the reservation in a timely manner. Franchisees may impose other conditions on the reservation such as minimum length of stay, advance deposit and other terms of the contract. A guest should always ask for and record a confirmation number when making, changing or canceling a reservation. Information collected as part of the reservation process is used as this Policy describes whether or not the guest actually utilizes the hotel reservation. The Franchisor may, but is under no obligation to, contact guests with reservations to inform them about changes in the status of the hotel for which the reservations are made and may suggest alternative accommodations.

E-mail


We will ask guests to submit their e-mail address when they make a hotel reservation with us or enroll in a Loyalty Program. The primary purpose for capturing your e-mail addresses when you make a reservation with us is to send you a reservation confirmation. Our confirmations may contain additional offers based on information you provide and your destination. The primary purpose for capturing your e-mail address when you enroll in a Loyalty Program is to send you on-line account statements. Whether guests provide their e-mail address to us in order to make a hotel reservation or to enroll in a Loyalty Program, they may consent to receive e-mail offers from or through us, the Brands and our other affiliates. We may also collect guest e-mail addresses and share them with our third party service providers for purposes of conducting consumer research and surveys as more fully described below. guests will always have the ability to opt-out of future e-mail communications; however, we will continue to send e-mails to confirm your reservations. It is our intent to only send e-mail to guests who have consented to receive them and or to guests who have permitted third parties to share the guest's e-mail address for purposes of receiving promotional e-mails. At any time a guest may opt-out of receiving e-mail communications by notifying us as provided in the Feedback or Opt-Out section above.  

What is Individual Specific Information?

Individual-specific or personally identifiable information is any information or data about a guest that in itself, or as part of a unique combination of information, specifically recognizes the guest by a unique identifier or descriptor. Examples of individual-specific include name, address, telephone number, e-mail address, employment status, credit card type and number, and other financial information.

What We Won't Do With guest Information


We will not:

Sell or rent Information to parties outside the Dynasty family of present or former companies our franchisees and affiliates, or allow our affiliates to sell or rent the Information to parties outside the Dynasty family of present and former companies, franchisees and affiliates;

Use the guest Information we collect and store to make decisions about granting or extending consumer credit unless the guest submits a separate credit application and authorizes us to use or disclose this information;

Act as a consumer reporting agency, or furnish information about any guest's credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living to any consumer reporting agency;

Maintain in our Data Warehouse any Information about any guest on billing, collection or payment disputes with any franchisee, creditor or affiliate;

What We Will Do With guest Information

We will:

Use guest Information to solicit additional hotel stays at the same hotel and other locations of the Brand, participation in the Loyalty Program, and to offer goods and services we believe may be of interest to guests on behalf of ourselves, other non-hotel business units, our affiliates and former affiliates.

For guests who are Loyalty Program members, these solicitations may include offers from third party merchants that provide point earning or reward redemption opportunities in connection with the Program. With Loyalty Program members’ consent, we may provide their guest information to the Loyalty Program Participants for purposes of them directly offering their goods and services to the members. Include information about guests gathered from other sources we believe to be reliable to identify our guests more thoroughly and update Information we store and provide to third parties when the information changes, such as changes of address or new credit card expiration dates Provide the name, address, telephone number and transaction Information, including payment method, about guests to our and the Loyalty Programs’ designated affinity credit card issuer(s) for use in the preselection process for the credit cards; Create and use aggregate guest data that is not personally identifiable to understand more about the common traits and interests of our guests; Use guest Information to enforce a contract with us or a Franchisee or any Terms of Use of our website, or provide access or disclosures that we believe in good faith is required to comply with applicable law; Provide information on corporate credit card usage to the corporate card issuer or holder guest directly or through third parties; Transfer guest Information to the party that acquires the business or assets to which the information relates. Transfer and disclose guest Information to our affiliates and subcontractors who administer the Loyalty Programs on our behalf or as we deem necessary to maintain, service, and improve services.

Other Disclosures or Compliance with Law


We may be obligated to disclose Information about you to a law enforcement agency or by a court order, or under the discovery process in litigation, investigations, and prosecutions. We may provide Information to assist a Franchisee to enforce a contact you may have breached. We may also disclose information voluntarily to cooperate with law enforcement agencies in matters of national security. We may ask certain questions to comply with certain laws if you reside outside India or meet certain other criteria established by law or executive order. Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in good faith belief that disclosure is otherwise necessary or advisable. Situations may include: to perform, maintain or enforce contracts with our guests, to protect the rights or properties of our Franchisees, affiliates and business partners, our guests or others, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing or who may be threatening to cause interference with or damage to our rights properties, or the hotels in our Brands, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Correction


We make repeated efforts to verify the accuracy of Information and to correct and update our database from Information available to us. In the event a guest believes that such Information held by us is inaccurate or outdated, we will, upon notification and sufficient time for verification, take all reasonable steps to correct any inaccuracy or update outdated information of which we are made aware.

Policy Changes

We may change or terminate this Policy at any time without prior notice by posting an amended version of the Policy on our Web site and providing you with the ability to opt out of any new, unanticipated uses of Information not previously disclosed in the Policy. Please check our Policy each time you visit our Web site or more frequently if you are concerned about how your Information will be used.